CVE-2013-3551
Medium
Description
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
SeverityMedium
CVSS6.5
Exploit probability—
Product
Otrs
PublishedFeb 21, 2020
First seenFeb 21, 2020
How to fix
Update
- otrs otrs3.0.20, 3.1.16, 3.2.7 or later
- otrs otrs_itsm3.0.8, 3.1.9, 3.2.5 or later
Affected products
| Product | Affected versions | Fixed in |
|---|---|---|
| otrs otrs | 3.0.0 ≤ v < 3.0.20, 3.1.0 ≤ v < 3.1.16, 3.2.0 ≤ v < 3.2.7 | 3.0.20, 3.1.16, 3.2.7 |
| otrs otrs_itsm | 3.0.0 ≤ v < 3.0.8, 3.1.0 ≤ v < 3.1.9, 3.2.0 ≤ v < 3.2.5 | 3.0.8, 3.1.9, 3.2.5 |
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