CVE-2018-16587
Medium
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
SeverityMedium
CVSS6.5
Exploit probability—
Product
Otrs Open Ticket Request System
PublishedSep 28, 2018
First seenSep 28, 2018
How to fix
Update
- otrs open_ticket_request_system4.0.32, 5.0.30, 6.0.11 or later
Vendor advisories
Affected products
| Product | Affected versions | Fixed in |
|---|---|---|
| otrs open_ticket_request_system | 4.0.0 ≤ v < 4.0.32, 5.0.0 ≤ v < 5.0.30, 6.0.0 ≤ v < 6.0.11 | 4.0.32, 5.0.30, 6.0.11 |
| debian debian_linux | 8.0, 9.0 | — |
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