CVE-2020-1777
Medium
Description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
SeverityMedium
CVSS4.3
Exploit probability—
Product
Otrs
PublishedOct 15, 2020
First seenOct 15, 2020
Weakness typeCWE-200Sensitive information exposure
How to fix
Sources list no fixed version or patch link for this vulnerability.
Affected products
| Product | Affected versions | Fixed in |
|---|---|---|
| otrs otrs | 7.0.0 ≤ v ≤ 7.0.21, 8.0.0 ≤ v ≤ 8.0.6 | — |
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