CVE-2024-23794
Medium
Description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
SeverityMedium
CVSS5.2
Exploit probability—
Product
Otrs
PublishedJul 15, 2024
First seenJul 15, 2024
Weakness typeCWE-266CWE-266
How to fix
Update
- otrs otrs2024.5.2 or later
Affected products
| Product | Affected versions | Fixed in |
|---|---|---|
| otrs otrs | 8.0.0 ≤ v < 2024.5.2 | 2024.5.2 |
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