CVE-2024-57726
CriticalActively exploited (CISA KEV)Known to be used in ransomware campaigns
Description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
SeverityCritical
CVSS9.9
Exploit probability—
ProductSimpleHelp SimpleHelp
PublishedJan 15, 2025
First seenJan 15, 2025
Added to KEVApr 24, 2026
Weakness typeCWE-862Missing authorization
How to fix
CISA required action
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
CISA due date: May 8, 2026Update
- simple-help simplehelp5.5.8 or later
Affected products
| Product | Affected versions | Fixed in |
|---|---|---|
| simple-help simplehelp | v < 5.5.8 | 5.5.8 |
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