CVE-2025-12420
Description
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
How to fix
- servicenow now_assist_ai_agents5.1.18, 5.2.19 or later
- servicenow virtual_agent_api3.15.2, 4.0.4 or later
Affected products
| Product | Affected versions | Fixed in |
|---|---|---|
| servicenow now_assist_ai_agents | v < 5.1.18, 5.2.0 ≤ v < 5.2.19 | 5.1.18, 5.2.19 |
| servicenow virtual_agent_api | v < 3.15.2, 4.0.0 ≤ v < 4.0.4 | 3.15.2, 4.0.4 |
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Attack Surface Management
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